Want to Make Sure Your Agency is Providing Best-in-Class Service?
Cortex reviews internal agency control documentation, policies, and procedures to assess design and effectiveness. Process walk-throughs are conducted to determine that adequate controls are in place and being followed.
How does Cortex achieve this?
Evidence
Cortex will confirm that processes are clearly defined, documented, and communicated to mitigate potential risks.
Effectiveness
Cortex will identify gaps in existing processes, including authorizations, execution, invoicing, and payment, as well as make recommendations for remediation.
Compliance
Delays in budget approvals may force last-minute, more Cortex will interview staff working on your account to ensure they understand and are following the processes designed by the agency and as contractually required.